NSW TrainLink

Overview

NSW TrainLink Regional train and coach services connect more than 365 destinations in NSW, ACT, Victoria and Queensland. Just sit back, relax and let us do the driving. Book your next trip online…

NSW TrainLink Regional train and coach services connect more than 365 destinations in NSW, ACT, Victoria and Queensland. Just sit back, relax and let us do the driving.
Book your next trip online and you'll save 10 per cent*. Conditions apply.

For more information and to book, visit the website.

Great value family fares
On your next family holiday or weekend away, stress less about driver fatigue and restless kids in the car - arrive refreshed and ready for adventure.

Kids travel for $1
Pay just $1 per child for up to 4 children travelling with one or more full adult fare passengers. Conditions apply.

Family fares
Pay the child fare for the first two children in your family and any additional children travel for free when travelling with one or more concession adult passengers (excluding students). Conditions apply.

Allows a person's carer free entry into participating venues and events

Actively welcomes people with access needs.
Ask all visitors if there are any specific needs to be met

Caters for people who are blind or have vision loss

Caters for people who are deaf or have hearing loss

Caters for people who use a wheelchair.

Caters for people with sufficient mobility to climb a few steps but who would benefit from fixtures to aid balance. (This includes people using walking frames and mobility aids)

Employ people with disability
Have Braille and tactile signage on all information and paths of travel
Have a doorbell or intercom at an accessible height and display a contact number (accessible height is 900mm-1100 mm)
Have a hearing loop
Have a low noise reception areas with hearing loss friendly acoustics and adequate lighting for viewing facial expressions (includes common areas which are free of background noise, background music)
Have a step free main entrance to the building and/or reception area (includes ramps or slopes with a maximum gradient of 1:14, otherwise are too steep for wheelchairs)
Have accessibility information and photos, including of a bathroom, room and/or floor plan on your website (can be emailed on request)
Have an accessible public toilet which is unlocked
Have an appropriate area for toileting an assistance dog
Have at least one wheelchair accessible parking space with wheelchair accessible signage clearly displayed (International standards are 3200mm wide x 2500 mm high)
Have Exit signs which are visible at a ground level (high level signs are difficult to see in a fire)
Have grab rails in the bathroom
Have handrails on all your stairways
Have raised tactile buttons in your lifts
Have step free outdoor pathways (includes picnic areas, barbecues and shelters)
Have TVs with captioning option
Have visual alerts for emergencies (Include flashing light)
Have wheelchair accessible transport options available in the general vicinity (provide information on name of the operator, phone and website link to individual providers for private vehicles, community transport train, mini vans, hire cars, buses, taxis
Offer a range of contact methods for receiving complaints
Offer multiple options for booking - web, email, phone
Provide digital communication materials (hard copy information is also available on line)
Provide information in audio format (includes an audio described map of your venue, audio descs of performances and/ or displays)
Provide information in large print
Provide seating in common areas including reception area
Train your staff in customer service for people with vision loss (training would incorporate way finding and communicating with people with vision loss)
Train your staff in communicating with people who are deaf or have hearing loss
Train your staff in communicating with people with learning or behavioural challenges
Train your staff in disability awareness
Use easy read fonts in your signage and communication materials (Helvetica and Arial)
Use floors/coverings which are slip resistant, firm and smooth
Use non-slip tiles in the bathroom or slip resistant matting
Use Plain English / easy read signage and information (includes menus and emergency information)
Website meets WCAG 2.0 accessibility standards
Welcomes and assists people who have challenges with learning, communication, understanding and behaviour. (includes people with autism, intellectual disability, Down syndrome, acquired brain injury (ABI), dyslexia and dementia)

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