The Anzac Memorial

Overview

The Anzac Memorial, in Sydney's Hyde Park, is New South Wale's principal memorial to all Australians who have served in the Defence Force. The Memorial building in both its original and its extended…

The Anzac Memorial, in Sydney's Hyde Park, is New South Wale's principal memorial to all Australians who have served in the Defence Force. The Memorial building in both its original and its extended form is a work of art and remarkable piece of architecture. It is a physical expression of the spirit and legend of the Anzacs and a place of comfort for those who have lost loved ones.

Exhibition and interpretation spaces allow the Anzac Memorial to illustrate the evolution of Australian military service while focusing on NSW stories.

The detailed storytelling within the Centenary Exhibition Gallery complements the quiet spaces and symbols of the original Memorial building.

The Anzac Memorial is open from 9 am to 5 pm every day, except Good Friday and Christmas Day.

Admission to the Memorial is free.

A quiet space is available at the venue/ facility
Actively welcomes people with access needs.
Advise tour guides of the access needs of guests at the time of booking (includes pick up and drop off requirements)

Caters for people who are blind or have vision loss

Caters for people who are deaf or have hearing loss

Caters for people who use a wheelchair.

Caters for people with allergies and intolerances.

Caters for people with high support needs who travel with a support person

Caters for people with sufficient mobility to climb a few steps but who would benefit from fixtures to aid balance. (This includes people using walking frames and mobility aids)

Have a doorbell or intercom at an accessible height and display a contact number (accessible height is 900mm-1100 mm)
Have a hearing loop
Have a low noise reception areas with hearing loss friendly acoustics and adequate lighting for viewing facial expressions (includes common areas which are free of background noise, background music)
Have a step free main entrance to the building and/or reception area (includes ramps or slopes with a maximum gradient of 1:14, otherwise are too steep for wheelchairs)
Have a wheelchair accessible toilet / shower and change room
Have accessibility information and photos, including of a bathroom, room and/or floor plan on your website (can be emailed on request)
Have accessible seating areas in theatrette
Have an accessible public toilet which is unlocked
Have audio enabled lifts
Have grab rails in the bathroom
Have handrails on all your stairways
Have lifts with enough space for people using a mobility aid to enter and turn around to use the lift buttons. Buttons are at accessible height.
Have raised tactile buttons in your lifts
Have step free access to the conference or function room
Have step free outdoor pathways (includes picnic areas, barbecues and shelters)
Have transmitter receivers for hearing aids on tours
Have wheelchair access to amusements and activities including boats and bush trails (includes tour rides, skyways, trolley cars, flying fox, amusement rides and boating)
Have wheelchair accessible transport options available in the general vicinity (provide information on name of the operator, phone and website link to individual providers for private vehicles, community transport train, mini vans, hire cars, buses, taxis
Offer a range of contact methods for receiving complaints
Offer multiple options for booking - web, email, phone
Provide assistance with booking arrangements (includes providing clear itineraries with written instructions on what to do at various destinations)
Provide digital communication materials (hard copy information is also available on line)
Provide seating in common areas including reception area
Train your staff in customer service for people with vision loss (training would incorporate way finding and communicating with people with vision loss)
Train your staff in communicating with people who are deaf or have hearing loss
Train your staff in disability awareness
Use easy read fonts in your signage and communication materials (Helvetica and Arial)
Use floors/coverings which are slip resistant, firm and smooth
Use non-slip tiles in the bathroom or slip resistant matting
Use Plain English / easy read signage and information (includes menus and emergency information)
Website meets WCAG 2.0 accessibility standards
Welcomes and assists people who have challenges with learning, communication, understanding and behaviour. (includes people with autism, intellectual disability, Down syndrome, acquired brain injury (ABI), dyslexia and dementia)

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