West Hotel, Curio Collection by Hilton

Overview

Discover Sydney at the sophisticated West Hotel, Curio Collection by Hilton. West Hotel is a sophisticated hotel strategically located on the western side of Sydney’s CBD beside the iconic Darling…

Discover Sydney at the sophisticated West Hotel, Curio Collection by Hilton.

West Hotel is a sophisticated hotel strategically located on the western side of Sydney’s CBD beside the iconic Darling Harbour and up-and-coming cultural and commercial hub, Barangaroo.

Boutique. Designer. Effortless. Rejuvenating.
West Hotel is distinctively independent in character and full of designer touches. Bespoke botanical motifs and striking geometric lines flow from the hotel façade to the back-lit bedroom headboards. Technology solutions, like integrated Bluetooth speakers in every room, combine with experiences that help guests disconnect: the soothing atrium “jungle” enjoying all-day sunshine, natural Biology amenities and on-trend healthy food and drink in Solander Dining and Bar.

Consistently seamless and engaged service ensures every stay at West Hotel is effortless, and the team is ready to help guests discover a new side of Sydney.

A quiet space is available at the venue/ facility
Actively welcomes people with access needs.
Advise tour guides of the access needs of guests at the time of booking (includes pick up and drop off requirements)
Ask all visitors if there are any specific needs to be met

Caters for people who are blind or have vision loss

Caters for people who are deaf or have hearing loss

Caters for people who use a wheelchair.

Caters for people with allergies and intolerances.

Caters for people with high support needs who travel with a support person

Employ people with disability
Have a hearing loop
Have a low noise reception areas with hearing loss friendly acoustics and adequate lighting for viewing facial expressions (includes common areas which are free of background noise, background music)
Have a shower curtain (no door)
Have a step free main entrance to the building and/or reception area (includes ramps or slopes with a maximum gradient of 1:14, otherwise are too steep for wheelchairs)
Have a wheelchair accessible bathroom (Entrance to bathroom must have step free greater than 5mm or a doorway threshold ramp not exceeding 1:8 for 450mm. Bathrooms dimensions must be no less than 2000mm X 2500mm. Have a hobless (step free) shower recess.
Have a wheelchair accessible toilet / shower and change room
Have accessibility information and photos, including of a bathroom, room and/or floor plan on your website (can be emailed on request)
Have an accessible public toilet which is unlocked
Have audio enabled lifts
Have grabrails in shower recess (can be removable and height adjustable)
Have handrails on all your stairways
Have lifts with enough space for people using a mobility aid to enter and turn around to use the lift buttons. Buttons are at accessible height.
Have raised tactile buttons in your lifts
Have rooms which are interconnecting
Have step free access to restaurant, lounge and bar
Have step free access to room (Entrance to the room wheelchair accessible with step free greater than 5mm or has a doorway threshold ramp not exceeding 1:8 for 450mm length)
Have step free access to the conference or function room
Have step free outdoor pathways (includes picnic areas, barbecues and shelters)
Have TVs with captioning option
Have twin beds available on request
Have volume controlled phones
Modify your cooking and cleaning practices to cater for people with food allergies or chemical intolerances (could include menus with meals free from: nuts, dairy, seafood, eggs, gluten etc)
Offer a range of contact methods for receiving complaints
Offer multiple options for booking - web, email, phone
Provide a choice of wheelchair accessible accommodation rooms (Guest may wish to know if you have a choice of wheelchair accessible rooms, such as single room / studio apartment / apartment / cottage / quality / views, etc. Wheelchairs require a 1600mm x
Provide assistance with booking arrangements (includes providing clear itineraries with written instructions on what to do at various destinations)
Provide grabrails provided adjacent to the toilet
Provide information in large print
Provide toiletries which are chemical and fragrance free (if requested)
Provide wheelchair access to spa/gym
Train your staff in disability awareness
Train your staff to respond to allergic reactions
Use Plain English / easy read signage and information (includes menus and emergency information)
Welcomes and assists people who have challenges with learning, communication, understanding and behaviour. (includes people with autism, intellectual disability, Down syndrome, acquired brain injury (ABI), dyslexia and dementia)

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