Mercure Sydney

Overview

With stylish, modern accommodation, personalised services and a convenient location, Mercure Sydney is among the leading hotels for business and holiday travel in the bustling Sydney central business…

With stylish, modern accommodation, personalised services and a convenient location, Mercure Sydney is among the leading hotels for business and holiday travel in the bustling Sydney central business district. The hotel offers a comfortable stay with the best of Sydney and its central business district just moments away, including Sydney's famous attractions and entertainment and shopping precincts.

Featuring deluxe accommodations that are both spacious and modern, Mercure Sydney's hotel guest rooms and suites offer plush beds, 24-hour room service, picturesque views of the Sydney skyline, high-speed broadband Internet access and flat screen televisions.

Mercure Sydney is just moments away from Central Railway Station. Their staff look forward to welcoming you.

Actively welcomes people with access needs.
Adhere to The Food Authority requirements for allergy management in food preparation
Allow space around toilet for a wheelchair (A space of at least 900mm width beside the toilet pan and 1200mm clearance in front of the toilet pan is required)
Ask all visitors if there are any specific needs to be met

Caters for people who use a wheelchair.

Caters for people with allergies and intolerances.

Caters for people with sufficient mobility to climb a few steps but who would benefit from fixtures to aid balance. (This includes people using walking frames and mobility aids)

Have a shower curtain (no door)
Have a step free main entrance to the building and/or reception area (includes ramps or slopes with a maximum gradient of 1:14, otherwise are too steep for wheelchairs)
Have a wheelchair accessible toilet / shower and change room
Have accessibility information and photos, including of a bathroom, room and/or floor plan on your website (can be emailed on request)
Have at least one wheelchair accessible parking space with wheelchair accessible signage clearly displayed (International standards are 3200mm wide x 2500 mm high)
Have equipment to respond to anaphylactic shock such as epi–pens and defibrillator
Have grab rails in the bathroom
Have grabrails in shower recess (can be removable and height adjustable)
Have lifts with enough space for people using a mobility aid to enter and turn around to use the lift buttons. Buttons are at accessible height.
Have step free access to restaurant, lounge and bar
Have step free access to room (Entrance to the room wheelchair accessible with step free greater than 5mm or has a doorway threshold ramp not exceeding 1:8 for 450mm length)
Have step free access to the conference or function room
Have step free outdoor pathways (includes picnic areas, barbecues and shelters)
Modify your cooking and cleaning practices to cater for people with food allergies or chemical intolerances (could include menus with meals free from: nuts, dairy, seafood, eggs, gluten etc)
Offer a range of contact methods for receiving complaints
Offer multiple options for booking - web, email, phone
Provide assistance with booking arrangements (includes providing clear itineraries with written instructions on what to do at various destinations)
Provide seating in common areas including reception area
Provide valet parking
Provide wheelchair access to spa/gym
Train your staff in communicating with people with learning or behavioural challenges
Train your staff in disability awareness
Train your staff to respond to allergic reactions
Welcomes and assists people who have challenges with learning, communication, understanding and behaviour. (includes people with autism, intellectual disability, Down syndrome, acquired brain injury (ABI), dyslexia and dementia)

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