Flexible ticketing is available. If you can no longer attend WICKED on your chosen date, tickets can be easily exchanged up to 48 hours before your scheduled performance date, subject to terms and conditions.  

The show is 2 hours and 45 minutes, including one 15-minute intermission. 

Recommended age for children eight years and older. Please be aware that all patrons, regardless of age, must have a ticket. 

Loud noises, flashing lights, smoke effects and strobe lighting feature in the production.

Latecomers can only be admitted at a suitable break in the performance, which is approximately 20-25 minutes after the start of the show. Leave plenty of time to travel to the venue to avoid missing any part of the show. No refunds are issued to patrons arriving late.

Whenever you need to send image requirements, you can include the following: 

Header images:

Desktop: 3200pxl w x 1800pxl h
Mobile: 1000pxl w x 1800pxl h

File format: .jpg / .jpeg
No text or logo's on images

Copy images:

Min sizing: 3200pxl w x 1800pxl h - however anything larger is more than fine
Landscape orientation (portrait cannot be included)

File format: .jpg / .jpeg
No text or logo's on images

Format & Specs:

Mp4 file format

Desktop specs: 3200 x 1800 – file size up to 32mb

Mobile specs: 1000 x 1800 – file size up to 20mb

Length:

We recommend for a header video no longer than 15 seconds, and it’ll loop continuously. Anything longer than this will cause load issues.

For a visual example: Visitnsw.com homepage header example: http://www.visitnsw.com/ (no text within video, has text and logo as separate overlays).

Text in video:

It’s best to not have any text in the video file itself and if needed we can add a separate overlay.

Logo's:

We can add a logo over as a separate overlay, not within the video file.

If you need to track where an image is displaying across the site we now have the functionality to bring up a list view.

Process: 

1. Search for the media in either Sydney or Visit.
   Note: if you're archiving an image, you should search both sites regardless of what the image is of because in lots of instances there's cross-promoted content and the image could have been uploaded for a tile or supporting piece of content.
2. Click to "edit" the image (right-hand side)
3. Click the "usage" tab:
   
4. The "usage" tab will now display a list of results that the image currently appears in. In the "entity" column is the widget/node and based off our naming convention you'll be able to tell which page this is located on and the section to look for. E.g. in the below example, you can see the image appears in two places. The first one is unpublished, so you wouldnt need to replace this (it should still be deleted though), but in the second listing, it is currently live on the page titled "Fun and adventure" so before you request to have it deleted, you should replace it with something else that is relevant.
   
5. You can then either click directly on the "entity" url and get taken to the widget/node specifically and replace the image, or you could open a new tab and go to the content section and locate the page the content is on and replace it that way. Although it takes longer, it's better to do it this way by going onto the whole page so you have context of the entire page and don't replace the current image with something that's already on that page live.
6. Once all the locations have been replaced for the image, you'll have to log a jira ticket for the dev team to delete the image permanently out of the cms so there's no confusion. If there's multiple images you can list them on the one ticket.
   An example of the information that's required on the ticket: https://destinationnsw.atlassian.net/browse/DRUPAL8-4189 | Josh has required there's always a URL to the media itself avoid any confusion. The url needed is the one that appears when you click to view the image: 
   
7. Josh will let you know when the image is deleted, you can then delete the archived image email.

Instructions for downloading an image from ATDW at full res size. Below is a screenshot of the steps and each number matches the point below:

1. In the ATDW listing, go into “Photo’s”, which sits in the vertical orange bar on the left hand side
2. Click on one of the images you want so it appears in a larger size within your screen at the top and right click
3. With your mouse over the image, right click, and click on “inspect”
4. A bar will appear on the right hand side of the screen or it'll be in a section at the bottom. At the top of this grey pop-out bar, you’ll see “sources”. It should be the third option along. If you click that, there’s a drop down of heaps of options.
5. Click on the one that has an icon of a cloud and then says: “assets.atdw-online.com.au” – this is just you accessing the code of the database, and then you’ve now navigated to where the files are saved. 
6. Click on the “images” folder – all the images will appear in a long list. If you click through each one, you’ll see what image it is. 
7. Find the one you’re after and right click and open in a new window.
8. In the url at the top of your image opened, just backspace out the characters that appear after the “.jpeg” or “.jpg” – the characters are just making your image display smaller than it really is. By backspacing that out you can see the quality of the image at its full size and then save it to your own files. NOTE: please save the file name as: ATDW - name of the listing - credit photographer or owning org. 
   E.g. ATDW - Sydney Opera House - Credit Opera Australia | ATDW - Wild Flower Tour - Credit Eugene P Photography 
   If you're saving multiple images, just include what the image is of after the name of the listing e.g. ATDW - Wild Flower Tour - aerial of flower field - Credit Eugene P Photography
9. You don’t have to start from scratch for this process per image, you can just go back to that list of images in the sources bar

Note: if you get sick of having to scroll through that super long list of images to choose from, refresh the webpage, and it’ll start that list from just the ones on the page you’re on