Parramatta Heritage Centre and Visitor Information Centre

Overview

Parramatta Heritage and Visitors Information Centre provide a unique starting point for discovering Parramatta - the City that tells the story of Australia! The Centre combines tourist information; a…

Parramatta Heritage and Visitors Information Centre provide a unique starting point for discovering Parramatta - the City that tells the story of Australia! The Centre combines tourist information; a local research and family history library; art, history or community exhibitions; school holiday programs and educational activities all under one roof.

Ask the Centre's friendly staff for advice on how to explore Parramatta. Choose different walking trails that will lead you to Parramatta's historic sites, parks and waterways. Staff can assist with information about accommodation, restaurants, entertainment, events and shopping.

This also applies to the Parramatta Heritage Library, bookings are advisable for family history and local studies research.

COVID19 Safe measures are in place as per NSW Public Health Orders.

Actively welcomes people with access needs.
Advise tour guides of the access needs of guests at the time of booking (includes pick up and drop off requirements)
Ask all visitors if there are any specific needs to be met

Caters for people who use a wheelchair.

Have a step free main entrance to the building and/or reception area (includes ramps or slopes with a maximum gradient of 1:14, otherwise are too steep for wheelchairs)
Have an accessible public toilet which is unlocked
Offer a range of contact methods for receiving complaints
Offer multiple options for booking - web, email, phone
Provide assistance with booking arrangements (includes providing clear itineraries with written instructions on what to do at various destinations)
Train your staff in disability awareness
Welcomes and assists people who have challenges with learning, communication, understanding and behaviour. (includes people with autism, intellectual disability, Down syndrome, acquired brain injury (ABI), dyslexia and dementia)

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