Highlights-Tour durch den Hafen von Sydney

Geeignet für blinde oder sehbehinderte Menschen

Geeignet für Menschen mit Hörverlust oder Taubheitsgefühl.

Geeignet für Rollstuhlfahrer.

Caters for people with allergies and intolerances.

Geeignet für Menschen mit hohem Unterstützungsbedarf, die mit einer Begleitperson reisen.

Geeignet für Personen, die zwar einige Stufen steigen können, aber von Haltegriffen profitieren würden. (Dies schließt Personen ein, die Gehhilfen und Mobilitätshilfen benutzen.)

Have a doorbell or intercom at an accessible height and display a contact number (accessible height is 900mm-1100 mm)

Have a place to store medical equipment (eg oxygen)

Have accessibility information and photos, including of a bathroom, room and/or floor plan on your website (can be emailed on request)

Have accessible seating areas in theatrette

Have an appropriate area for toileting an assistance dog

Have grab rails in the bathroom

Have step free outdoor pathways (includes picnic areas, barbecues and shelters)

Have telephones which are compatible with hearing aids

Have wheelchair access to amusements and activities including boats and bush trails (includes tour rides, skyways, trolley cars, flying fox, amusement rides and boating)

Modify your cooking and cleaning practices to cater for people with food allergies or chemical intolerances (could include menus with meals free from: nuts, dairy, seafood, eggs, gluten etc)

Offer a range of contact methods for receiving complaints

Offer multiple options for booking - web, email, phone

Provide assistance with booking arrangements (includes providing clear itineraries with written instructions on what to do at various destinations)

Provide digital communication materials (hard copy information is also available on line)

Provide seating in common areas including reception area

Train your staff in customer service for people with vision loss (training would incorporate way finding and communicating with people with vision loss)

Train your staff in communicating with people who are deaf or have hearing loss

Train your staff in communicating with people with learning or behavioural challenges

Train your staff in disability awareness

Train your staff to respond to allergic reactions

Use Plain English / easy read signage and information (includes menus and emergency information)

Welcomes and assists people who have challenges with learning, communication, understanding and behaviour. (includes people with autism, intellectual disability, Down syndrome, acquired brain injury (ABI), dyslexia and dementia)