St. James Garten

Caters for people with allergies and intolerances.

Have accessibility information and photos, including of a bathroom, room and/or floor plan on your website (can be emailed on request)

Have step free access to restaurant, lounge and bar

Have step free access to the conference or function room

Have step free outdoor pathways (includes picnic areas, barbecues and shelters)

Modify your cooking and cleaning practices to cater for people with food allergies or chemical intolerances (could include menus with meals free from: nuts, dairy, seafood, eggs, gluten etc)

Offer a range of contact methods for receiving complaints

Offer multiple options for booking - web, email, phone

Provide assistance with booking arrangements (includes providing clear itineraries with written instructions on what to do at various destinations)

Train your staff to respond to allergic reactions

Use organic (chemical and fragrance free) deodorisers in public areas and rooms

Use Plain English / easy read signage and information (includes menus and emergency information)

Website meets WCAG 2.0 accessibility standards

Welcomes and assists people who have challenges with learning, communication, understanding and behaviour. (includes people with autism, intellectual disability, Down syndrome, acquired brain injury (ABI), dyslexia and dementia)